• Bring/Posten: Delivery to your mailbox or the nearest pick-up point.
• PostNord: Delivery to the nearest pick-up point.

We offer free shipping on all orders over €100. At checkout, you are free to choose your preferred delivery option. We use both PostNord and Posten/Bring.

At ALOA The Label, we ship to Europe (including Turkey, excluding Belarus and Russia) and the USA. All orders are dispatched from our warehouse in Oslo, Norway.

Shipping Partners
All shipments are handled by Norway’s national postal service, Posten/Bring, whose network partners ensure reliable delivery in your destination country.

Shipping Fees
• Free Shipping: Enjoy free shipping on orders above €100.
• Below Threshold: For orders under €100, the shipping fee is calculated at checkout.

Please Note: Duties, taxes, and import fees are not included and may vary based on your destination, and are the customer's responsibility.

Import Duty Thresholds
Orders (including shipping) totaling less than the following thresholds are exempt from import duties. VAT and handling fees may still apply according to your destination country’s policies. These figures are provided as a guideline; please check with your local customs authority for the most updated information.

• EU: €150
• UK: £135 (approx. €150)
• USA: $800 (approx. €770)
• Switzerland: CHF 300 (approx. €320)

Estimated Delivery Times
We process and dispatch your order within 24 hours of placement.
• Europe: 3–7 business days
• USA & Other International Destinations: 5–9 business days
Please note that delivery times may vary, and delays can occur during customs processing. Once your order is shipped, you will receive an email with a tracking link.

Pre-Order Shipping
Items available for pre-order will be shipped as soon as they arrive at our facility. If your order contains both pre-order and in-stock items, the in-stock items will ship immediately unless the pre-order items are expected within 4 business days—in which case, we may consolidate your shipment.

What Happens If I Don't Collect My Package?
If your package is not collected within the carrier’s designated timeframe, it will be returned to us. To arrange re-shipment, please contact us at hello@aloalabel.com. Please note that you will be charged for the re-shipping cost—even if your original order qualified for free shipping. No additional handling fees will be applied.

You will receive a confirmation email once your order is placed. Subsequently, you will receive a second email with your tracking information once your order has been shipped from our warehouse.

We process and ship all orders within 24 hours.

If your order is damaged when it arrives, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.

If your order has been shipped but not received by the estimated delivery date, please contact us at hello@aloalabel.com, and we will investigate with the carrier.

In some cases, delays may occur with the carrier.

Once your order has been shipped, it is generally not possible to change the delivery address due to carrier policies. We encourage you to double-check your address details before finalizing your order. If you realize that an error has been made and your order has not yet been shipped, please contact our customer support team immediately for assistance.

If the order has been shipped, we will contact our carrier, but we can't guarantee that we will be able to change the delivery address. In some cases, carriers may offer redirection services for an additional fee. For more information or assistance, please contact us at hello@aloalabel.com

You may cancel your order if it has not yet been processed or shipped. To request a cancellation, please contact our customer support team as soon as possible at hello@aloalabel.com.
If your order has already been shipped, we will not be able to cancel it. In this case, you may need to wait until you receive the package and then initiate a return process.

If there is an error with your order, such as receiving the wrong item or size, please contact us immediately, and we will work to resolve the issue.

If you cancel your order after it has been shipped, the shipping cost will be deducted from the refund amount.

It can take up to 7 business days from when we process the refund for the money to appear in your account.