For Returns Within Norway
For easy and smooth returns, please use our return form to get started. Once you complete the form, you can choose between a refund and an exchange for your product(s). For all domestic returns, we use PostNord—returns are made simple with a QR code that you present at your nearest PostNord drop‑off location. If, for any reason, you do not wish to use our return form, you may also send us a return request at hello@aloalabel.com.

Important: When returning an item in the same packaging, remove the old shipping label or cover it completely with the new one.

For Returns Outside Norway
For international orders, please contact us at hello@aloalabel.com for detailed return instructions. Please note that international return shipping is the customer’s responsibility, and you must arrange and cover the cost of the return.

As with domestic returns, be sure to remove or cover any old shipping labels if you are using the original packaging.

You will receive an email once our warehouse has received your return. It may take up to 7 business days for the refund to appear in your account from the time we process the credit.

To be eligible for a return and/or exchange, your item must be unused and in the same condition that you received it. It must not be worn, washed or altered in any way. Returns will not be accepted if the original swing tag has been cut off.

30-Day Returns & Right of Withdrawal
All orders are covered by our 30-day return policy. If you wish to cancel your purchase, you have 30 calendar days from the date you received the last item to initiate a return. This policy is in accordance with the Right of Withdrawal Act, which applies to orders shipped from Norway and ensures your consumer rights.

Domestic Returns
For domestic returns (orders within Norway), if you choose to use our return form, a return shipping fee of 7 EUR will be deducted from your refund for returns that are not exchanges. If you arrange your own return shipment, no fee will be deducted; however, you are responsible for ensuring that the package reaches our warehouse. We recommend using tracked shipping when returning an item at your own expense.

International Returns
For orders shipped outside Norway, we do not offer a pre-booked return shipment. If you wish to return an item, please contact us at hello@aloalabel.com to request a return. We will provide you with the necessary shipping details, but you must arrange and pay for the return shipment yourself. You are responsible for ensuring that the package safely reaches our warehouse. Please note that local shipping regulations and customs requirements may affect your return process.

Exchanges (Within Norway)
We make exchanges simple and hassle‑free. If you opt to exchange your product rather than return it for a refund, we will issue you a gift card that covers the full value of the product. Return shipping is free when you choose an exchange. Simply follow the instructions on our return form to select the exchange option, and you'll receive your gift card promptly.

For International Orders
Please note that exchanges are not available for international orders. If you are located outside Norway, you may return the product; however, standard return shipping fees will apply.